Operator
Lupa Strand Korlátolt Felelősségű Társaság
Registered office: 2011 Budakalász, Tó utca 1. e-mail: lupato@lupato.hu
Public health supervisory authority:
Pest County Government Office, Szentendre District Office, Public Health Department
Address: 2000 Szentendre, Dózsa György u. 8. Phone: +36 (26) 501 900
Fax: +36 (26) 501 940
E-mail: jarasihivatal@szentendre.pmkh.gov.hu
In case of a complaint, you may contact the following authorities:
Hungarian Authority for Consumer Protection, Address: 1088 Budapest, József krt. 6. Phone: +36 (1) 4594 999
Budakalász Municipality, Public Notary of the Mayor’s Office, Address: 2011 Budakalász, Pető tér 1. Phone: +36 (26) 340 266 Email: info@budakalasz.hu
Pest County Conciliation Panel, Address: 1119 Budapest, Etele út 59-61. 2. em. 240. Phone: +36 (1)-269-0703 Fax: +36 (1)-269-0703 E-mail: pmbekelteto@pmkik.hu Website: www.panaszrendezes.hu
General provisions
These rules (hereinafter: the “Rules”) apply to the whole area of Lupa Beach (hereinafter: the “Beach”).
1.1. Please comply with these Rules and the instructions of the Beach staff.
1.2. By buying an entrance ticket, Beach visitors accept the provisions of these Rules as binding upon themselves. It is your sole responsibility to read and understand the requirements and provisions of these Rules.
1.3. If you fail to comply with these Rules, the Beach may revoke services and, in justified cases, may ban you from the Beach area.
1.4. An electronic surveillance system is in operation at the Beach, which visitors acknowledge by purchasing an entrance ticket. Entry to the Beach and specific events are recorded on digital video.
1.5 Taking and Recording Photographs and Videos on the Beach Premises
On the Beach premises, guests are entitled to take photographs and make video and audio recordings solely for their own personal use. Such recording must not disturb the peace, rest, or personal rights of other guests, nor may it interfere with the proper operation of the Beach.
Guests making recordings are required to respect the personal rights of others, in particular the rights relating to one’s likeness and voice. Recognizable photographs, video, or audio recordings of another guest or of a child may only be made or published with the consent of the person concerned, or, in the case of a minor, with the consent of the parent or legal guardian, except in cases permitted by law.
The person making a recording bears sole responsibility for its creation, use, publication, and sharing, as well as for all legal and other consequences arising therefrom. The operator accepts no responsibility for recordings made or published by guests, or for any legal disputes or damages arising from their use.
Prior written permission from the operator is required to make photographs, video, or audio recordings intended for commercial, business, advertising, marketing, press, media, influencer, or any other public use, including the use of professional photographic, video, audio, lighting, or other recording equipment.
The operator is entitled to prohibit any recording carried out without permission or in violation of the provisions of these House Rules, to demand that it cease, and to require any person breaching the rules to leave the Beach premises.
The use of unmanned aerial vehicles (drones) on the Beach premises is permitted only with the prior written consent of the operator and in full compliance with the laws in force at any given time.
The operator is entitled to prohibit any recording that harms or endangers the good reputation or business interests of the Beach or the rights of other guests.
Data processing information
Purpose of data processing: personal and property protection.
Legal basis of data processing: implicit conduct based on Section 30(2) of Act CXXXIII of 2005 on security services and the activities of private investigators.
Storage location of recordings: area of the Beach.
Retention time: 3 (three) business days for images, based on the provisions of Act CXXXIII of 2005 on security services and the activities of private investigators.
Surveillance system operator: Lupa Strand Kft.
Persons authorised to access the data: Lupa Strand Kft., its employees, and data subjects with respect to the enforcement of claims regarding the integrity of the personality rights and pecuniary interests of data subjects, as well as the proceeding authorities and courts.
2.1. The Beach on weekdays is open between 9 a.m. and 7 p.m. on weekends between 9 a.m. and 8 p.m. The Beach reserves the right to deviate from the opening hours specified in the house rules!
Cash desk opening hours: from 9 a.m. until 30 minutes before the Beach closes in the evening, depending on the season.
2.2. The Beach management may change the Beach opening hours in justified cases (e.g. official holidays, private events), however, visitors are informed thereof in advance as far as possible on the website and on a notice board at the entrance gate.
2.3. The operator may close all or part of the Beach in justified cases (technical reasons, events, etc.), which does not entitle visitors to claim damages.
2.4. The operator reserves the right to decide at its own discretion whether to change the fees if fewer services are available due to technical reasons.
3.1. You must buy the appropriate ticket or present your admission document (pass, ticket bought in advance, etc.) upon entry to the Beach.
3.2. Admission to the Beach is in order of arrival. The operator may apply a different admission scheme in justified cases.
3.3. Tickets are valid for one entry on the day of purchase (or on a specific day for tickets bought in advance). A pass works as a number of tickets, depending on its type, within its validity period. Tickets expire upon exit and you may not use them to return to the Beach, however, the operator may override this at its discretion in justified cases.
3.4. Tickets are valid only for the services they are issued for.
3.5. Visitors eligible for discounts:
(i) children (between 0 and 12 years of age; you must be able to verify your age at the operator’s request by a valid student card or other appropriate document or ID issued by a Hungarian institution)
(ii) other discounted types of tickets specified by the operator may be bought if the conditions for the discount set by the operator are met (e.g. presenting an ID, address card, discount card).
The Beach reserves the right to decide on the authenticity of the presented proof that makes you eligible for a discount.
3.6. The price of the ticket does not include the price of additional services (hospitality, rentals, luggage locker, etc.).
4.1. All visitors may use the Beach and its services only at their own responsibility and in awareness of their health condition. You may enter the lake only at the signs, not further than the buoys indicating the limits of the swimming area, and within the specified period. Weak swimmers may not go into deep water. No jumping into the water with an overheated body, and no underwater swimming for extended periods.
4.2. People with fever, infectious or skin diseases, injuries or open wounds, or under the influence of narcotics, stupefying medication or alcohol may not enter the Beach and the water.
It is strictly forbidden to go into the water while intoxicated! Highly intoxicated persons may not be at the Beach. The operator may request such persons to leave the Beach, and they may be removed upon failure to comply.
Persons with the above symptoms who use or intend to use the services may be refused entry to the Beach or use of the services.
If you fail to meet the above health and hygiene criteria, the Beach staff may request you to attend a medical check, independent of the Beach, to establish that you pose no danger to other visitors.
Children under 14 must always be supervised or accompanied by a parent or an adult (you must be able to verify your age at the operator’s request by presenting an authentic document, e.g. student pass, personal ID, etc.). Children who are not toilet trained must wear special waterproof baby nappies.
Children under 14 may only go into the water under the supervision of a parent or other adult.
4.3. The venue may only be approached through the entrances designated by the operator.
4.4. Sports fields may only be used with prior agreement. Playground installations, sports fields and equipment may only be used for their proper and intended purpose, at your own responsibility. Children under 14 must always be supervised by a parent or an adult. The detailed rules and fees (if any) of the sports fields and equipment are displayed on the spot.
4.5. Smoking is allowed only if it does not disturb other visitors. Make sure to put your cigarette butts in the dedicated collection trays and your waste in the designated dustbins. Apart from the above, no smoking is allowed within 5 metres of the entrance of entertainment and catering facilities at the Beach, or the perimeter of the children’s playground.
4.6. Parking is only allowed in designated areas. It is forbidden to bring or drive a motor vehicle or motorised sports equipment into the Beach outside the designated parking lot, or to bring, ride or use bicycles or other human-powered vehicles beyond the designated bicycle storage (except for service vehicles).
Non-motorised water sports equipment may be brought and used at the Beach only for its proper purpose, without endangering or disturbing other visitors. Sports equipment specified as such by the operator may only be used in the designated areas.
4.7. All visitors must comply with the instructions on warning signs, pictograms, etc. Open water swimming outside the bathing area (the “buoy line”) is only permitted with a swim buoy attached to the body.
4.8. The operator may automatically exclude from the service any visitor who refuses to use the protective equipment required for the use of that service.
4.9. The furniture, equipment and installations at the Beach must be used according to their intended purpose. Visitors who damage Beach furniture, equipment and installations, sports or other equipment, or the plants of the park, etc., whether on purpose or through negligence, must pay for all damage resulting therefrom. It is forbidden to use the benches, chairs, sunbeds, porch swings or other furniture other than for their intended purpose, or, except for the sunbeds, to move them from their place. The operator assumes no responsibility for damage that visitors cause to other visitors; visitors who suffer damage may enforce their claims directly against the visitor who caused the damage. Sunbeds may be used by one person, and canopy beds by a maximum of two adults and three children at the same time.
4.10. Making fires, or using music players in a way that disturbs others, is not allowed. You are expected to behave without endangering or jeopardising your own or others’ physical safety or health, or disturbing other visitors. It is also forbidden to behave in a manner that violates public morals, public order or the rules of coexistence, for example:
(i) the use of obscene or foul language,
(ii) physical abuse,
(iii) sexually motivated physical contact, and
(iv) any and all conduct that may imply the intention to engage in sexual contact, or that is suitable to shock, offend or alarm others.
4.11. You must follow the instructions of the Beach staff in the case of a fire or bomb alarm, bad weather conditions and other extraordinary incidents. The Beach reserves the right to issue a yellow or red flag due to weather conditions, water quality reasons or other safety considerations, in which case bathing is partially or fully restricted or prohibited. The visitor acknowledges that the purchase of a ticket does not guarantee the possibility of entering the water, and that in the event of such a flag the other services of the Beach remain available. In the case of online ticket purchase, the operator may refuse admission, in which case the ticket may be used on another occasion. In the event of a bathing restriction due to a yellow or red flag, the visitor is not entitled to a refund of the price of the ticket already purchased, however, the ticket may be used on another occasion within its validity period.
4.12. Neither the Beach nor the operator assumes any liability for damages caused to visitors by the commercial facilities operating in the Beach area or by other service providers in a contractual relationship with the Beach.
4.13. No animals are admitted to the Beach, apart from watchdogs and assistance dogs as specified in SZMM Decree 27/2009 (XII. 3.) of the Minister of Social Affairs and Labour.
4.14. The Beach assumes no responsibility for objects, valuables, etc. dropped in the water.
4.15. It is forbidden to use the Beach without appropriate swimwear. To maintain water quality, you may not enter the water with non-waterproof skin covered in oil or sunscreen.
4.16. Catering facilities at the Beach do not serve severely intoxicated visitors. No food, drinks or cutlery, whether from the catering facilities or otherwise, may be taken into the water.
4.17. It is forbidden to bring objects capable of causing accidents, injury, shock or offence, etc. (bottles, glasses, etc.), flammable or explosive materials, weapons, chemicals, etc. to the Beach. It is also forbidden to bring alcoholic beverages, or other beverages or food in excess of personal needs (up to 1.5 litres of bottled water or soft drink per person, 1 sandwich, baby food) to the Beach.
Food and drink you bring may be consumed only without disturbing other visitors. You may not take such food and drink, or their packaging, into the water, and you must dispose of any remaining waste in the designated dustbins.
4.18. It is forbidden to sell anything, distribute flyers or beg.
4.19. It is forbidden to move the equipment of the Beach staff, in particular the parasols and chairs located at the workstations of staff working on the shore. Visitors who move or use these items must return them at the request of the Beach staff. Failure to comply with this request constitutes a breach of these Rules and may result in the visitor or visitors being escorted out of the Beach area.
5.1. Any sickness or accident at the Beach is treated at the designated first aid room by a trained staff member with appropriate means. The first aid room is free to use for any health complaint related to the use of the Beach.
5.2. The person appointed by the Beach manager is responsible for providing professional care in the case of injuries, sickness, water related assistance and other matters falling within the scope of first aid.
5.3. A record is drawn up of injuries, accidents and damage to visitors. The injured party or the person accompanying them, as well as the first aid staff member, confirm the treatment provided and any remarks the parties consider justified by signing.
6.1. The complaint form is available at the ticket office. The Beach manager must investigate all complaints, comments and suggestions according to the applicable rules, and take action based on the findings of the investigation.
6.2. If you find any lost property, please leave it at the ticket office, where it is entered in the lost & found register.
6.3. The Beach assumes no responsibility for objects placed in the luggage lockers, which are merely for convenience and whose keys can be obtained at the ticket office, nor for any clothes or personal property left in the dressing lockers or dressing cabins. The Beach also assumes no responsibility for clothing and other objects brought to the Beach, or for any property left in the bicycle storage.
It is not recommended to arrive at the Beach with valuable jewellery, large amounts of cash, etc., as the Beach assumes no responsibility for these either.
7.1. The parking lots are available for a fee. The operator does not undertake any obligation to guard vehicles left in the parking lots belonging to the Beach. Accordingly, the parking lots operate without security.
7.2. The operator does not assume any responsibility for the vehicles placed in the parking lots, for any damage caused to them, or for objects left in the vehicles. Accordingly, the owner of a vehicle left in the parking lot may enforce any claim for compensation only against the person who actually caused the damage.
7.3. The rules of the Highway Code (KRESZ) must be followed in the parking lot. The person causing the damage is fully responsible for any damage resulting from a violation of the KRESZ rules and from the improper use of the parking lot.
8.1. These Rules apply to everyone present in the territory of the Beach. Persons failing to comply with these Rules may be refused service.
Any person who violates these Rules, upsets order at the Beach or disturbs other visitors must be removed from the Beach and refused use of the Beach services. Authority involvement may be requested to enforce this if necessary.
Persons performing duties at the Beach are considered public officials and, as such, are entitled to the protection due to public officials.
8.2. If the operator creates or has created any publicity or advertising material, etc. (video, photo, audio recording, etc.) at the Beach to present or promote its activities or services, and any visitor happens to appear in it, that visitor may not raise any claim against the operator or anyone else in connection with their appearance on the advertising material or other medium.
8.3. These Rules come into effect on 17 July 2024 and apply to all visitors who enter the territory of the Beach or the parking lot belonging to the Beach.
The operator reserves the right to amend these Rules. The amended Rules come into effect upon their publication on the website.
WE KINDLY ASK OUR GUESTS TO OBSERVE THESE RULES.
Budakalász, 17 July 2024
